— Sophia Qiao (Eaton Corporation), Charmhee Kim (McKinsey), Devyani Singh (Eaton Corporation)"Identifying Underlying Interests: Tips from Nature, History and the Cinema" — Kevin Coonrod (Dispute Resolution Center of King County)Concurrent Sessions"Branching Out: An Ombudsman’s Approach to Decision Trees and Risk" — John Barkat (United Nations), Nicholas Theotocatos (United Nations), Wendell Jones (Distinguished Emeritus Ombudsperson)"'What Just Happened?' [read post]